Tag: Customer service
Tag: Customer service
2 articles
How to fire a difficult client (and when to do it)
I've run an agency for years and I've seen my share of difficult clients. Not everyone who pays on time is worth keeping. Here's how to spot the moment and handle it without drama.
Website chatbot - is it worth it in 2026?
I've tested chatbots for over a dozen clients. I know when they make sense and when they're a waste of money. An honest assessment without marketing fluff.